Signing in

Your three details

Every BMexa user signs in with a Company ID, a username and a password. The Company ID is the first part of your company’s address: sunrise for sunrise.bmexa.com. Your admin gives you the username; it is also in the invite email.

1. Open your company’s address, or app.bmexa.com. On your company’s address the page says Sign in to <Company> and asks only for the username and password.
2. On the general address, type the Company ID (pasting the whole address works too; BMexa trims it to the ID), then your Username and Password.
3. Click Sign in. Staff land on the dashboard, channel partners on the partner portal and home buyers on the client portal; the username decides.

Sign-in codes

Some sign-ins ask for a second step after the password: Enter your sign-in code. BMexa sends a 6-digit code to the WhatsApp number on your profile (if you have verified it) or to your email. It works for 10 minutes. Tick Trust this device for 30 days on your own phone or laptop and you will not be asked again there. Send again is available after 30 seconds, and Send the code by email instead if WhatsApp is slow.

You get the code step when your admin has switched on Require sign-in codes for everyone under Company settings › Security, when your role requires it, or when you turned it on yourself under Profile › Sign-in codes.

Forgot your username?

1. Click Forgot username? under the Username field (the address is /forgot-username).
2. Enter the Company ID and the Email or mobile number on your record and click Email my username.
3. The username goes to the email on your record; it is never shown on screen or sent by SMS. If nothing arrives, ask your admin: it is on your row under Users.

Forgot your password?

1. Click Forgot password? and enter the Company ID and your Username, then Send reset link.
2. Open the email and click the link. It works once, and only for the next hour.
3. Choose a New password (at least 8 characters), confirm it and click Reset password. You are signed out everywhere else and sign in again with the new password.

On a phone

The BMexa app and the phone browser show the same three fields. The Company ID is remembered on the device and you stay signed in for 30 days. People whose work has no phone screens yet (for example an accounts-only desk) are asked to use the web instead.