BMexaHelp centre

Account & settings

Notification settings

The bell, the Notifications page, which notices you can switch off under Account › Settings, and the opt-ins for alerts on your WhatsApp.

The bell and the Notifications page

The bell at the top right shows a red count of unread notices and refreshes every minute. Open it to see the latest; clicking a notice opens the client, booking or approval it is about and marks it read. Mark all read clears what is on screen; View all notifications opens the full page.

Notifications (/dashboard/notifications) lists everything, filtered to All or Unread, with Load older at the bottom and Mark everything read in the header while anything is unread. Settings in the header jumps to your preferences. Read notices are deleted after 30 days, unread ones after 90.

Choosing what you are told about

  1. Open your avatar menu › Settings (/account/settings) and click Notifications in the left-hand list.
  2. Untick any notice you do not want in your bell or on your phone. Changes save as you make them; a tick switches both the in-app notice and the push for that type.
  3. Rows marked Always on cannot be switched off: a booking waiting on your decision, an approval step moving to you, a discount needing your approval, a buyer reporting a payment, a booking sent back, a cancellation requested and a refund that is yours to pay.
  • Leads: a lead is assigned to me; a new client is still waiting (15 minutes and 1 hour after it arrived); clients imported to my list; a client opens what I sent; a dumped client comes back; a dumped client is revived.
  • Follow-ups: about to fall due (half an hour before); gone past its time.
  • Approvals and Bookings: approvals, booking levels, cancellations, refunds, a partner firm’s RERA registration expiring; channel partner firms also get a booking due for billing, a bill’s payment due and a bill overdue.
  • Team: work handed over; someone deactivated with loose ends.

Push and WhatsApp

  • Web push is subscribed by your browser when the dashboard loads; the browser’s own permission prompt is the only switch for it. The phone app has its own push.
  • Lead alerts on WhatsApp: once BMexa and your company admin have both switched it on, a WhatsApp group appears at the bottom of the Notifications panel with the switch Lead alerts on WhatsApp. Each new or transferred lead is then sent to the mobile on your profile from BMexa’s number, with the client’s number and email masked. Each person opts in themselves; an admin cannot do it for you, and replying STOP turns it off until you turn it on again.
  • Admins see the company switch under Account settings › WhatsApp lead alerts (Send lead alerts from BMexa’s number, with how many teammates opted in and the month’s allowance), and two more opt-ins on Company settings › Plan & billing: Billing messages on WhatsApp and BMexa news and offers on WhatsApp.
  • WhatsApp messages are billed by Meta per message; the allowance for alerts from BMexa’s number is part of your plan and shows under the plan-limit chip at the top of the page.

Updated on 29 October 2026