BMexaHelp centre

Finance & post-sales

Help tickets from booked clients

Requests raised by buyers from their portal, answered by the post-sales team; every reply and status change reaches the buyer's bell.

How tickets arrive

A booked client raises a request under Help in the client portal (or Raise a request on the phone) with a Subject, an About category (Payment or receipt, Documents or agreement, Construction update, Agreement / registration, Something else), the booking and a message. It lands under Post sales › Help tickets for the CRM team, scoped to the projects they have access to.

Answering a ticket

  1. Open Help tickets. The cards count Open, In progress and Resolved; the tabs are Open, Resolved and All.
  2. Click a ticket to read the conversation.
  3. Type in Reply to the client and click Reply. The ticket becomes In progress and is yours; the buyer gets a notification and sees the reply in the portal.
  4. When it is done, click Mark resolved. A resolved ticket can be Closed; a buyer's reply on a resolved ticket reopens it, and Reopen is there for staff. A closed ticket takes no more replies.

Updated on 29 October 2026