Testing and troubleshooting integrations

Send a test lead

Every provider page has a "Send a test lead" panel. It posts an editable payload to the real URL, exactly like a form builder would, and links to the lead it created. Delete the test client afterwards from its page if you do not want it in your numbers.

The lead did not arrive

• The platform shows 401: the URL is wrong, the key was rotated, or the connection is disabled. Copy the URL again from BMexa.
• The platform shows 400 "Could not read the lead": the payload had no usable name or phone. Map those two fields explicitly on the platform.
• The platform shows 429: more than 60 posts a minute from one key. Spread out imports, or use the spreadsheet import for bulk.
• Nothing was sent: check the platform's own log (Wix automation history, GoHighLevel workflow history, Zapier task history).

The lead arrived but as a remark on an old client

A phone number that already has an open enquiry (not dumped, booked or closed) is treated as the same person enquiring again. By default their message is added as a remark and, if the new source differs, a lead clash is raised so the manager can decide who keeps the lead. The Duplicate leads setting under Marketing › Automations can create a new enquiry instead, and can also match by email; see Duplicate leads.

The lead arrived but nobody was messaged

• The WhatsApp Auto-reply to new leads is off until you switch it on, only sends to the connections you chose under Goes to, and never to a phone that replied STOP to any of your numbers. See WhatsApp messages not sending.
• Lead alerts to the assigned person on WhatsApp need their mobile on their profile and the alert switched on (BMexa’s number) or the lead-alert template chosen on your number’s card.

Rotating and disabling

• Rotate key: generates a new key and URL; the old URL stops at once. Paste the new URL wherever the old one was.
• Disable: the URL answers 401 until you enable it again. History and counts stay.
• Connections created before keys were kept cannot show their URL again; rotate once to get a URL you can copy later.