Signing in on your phone

Signing in

1. Open BMexa on your phone. The sign-in card asks for your Company ID: the first part of your company’s BMexa address (for sunrise.bmexa.com it is sunrise). Your admin can copy it from Settings › Company settings. The phone remembers it for next time.
2. Enter your Username (for example rahul.verma), the one on your profile. Email sign-in has ended; if you only know your email, tap Forgot username? and BMexa emails your username to the address on your record.
3. Enter your Password and tap Sign in. You stay signed in on this phone for 30 days.

When a sign-in code is asked for

If your company requires sign-in codes, or you turned them on for yourself, a second screen, Enter your sign-in code, follows the password. A 6-digit code is sent to your WhatsApp from BMexa’s number (if you have verified your mobile) or to your email; it works for 10 minutes. Keep Trust this device for 30 days ticked so your phone is not asked again. See Sign-in security.

Forgot your password

1. Tap Forgot password? on the sign-in card.
2. Enter your Company ID and Username and tap Send reset link. The link goes to the email on your record and works once, for one hour.
3. Open the link, choose a new password (at least 8 characters) and sign in again. Every other device signed in as you is signed out.

Common messages

• Invalid credentials: the Company ID, username or password is wrong. Check the Company ID first; it is the usual slip.
• Too many wrong tries. Try again in N minutes: ten wrong passwords or codes within 15 minutes lock the account for 15 minutes, and your admins are emailed.
• Your firm’s partner access is blocked: for channel partner users; the builder has blocked the firm. Contact them.
• Set your password on first sign-in: an admin gave you a temporary password; choose your own to continue.

Related

• Sign-in security
• Cannot sign in