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1. Check the Company ID. It is the first part of your company’s BMexa address (sunrise for sunrise.bmexa.com); typing the whole address also works. On your company’s own address the field is not shown.
2. Sign in with your Username, not your email. Email sign-in has ended; the message “Sign-in by email has ended” tells you your username when the password was right. Otherwise use Forgot username? and BMexa emails it to the address on your record.
3. Still Invalid credentials? Use Forgot password?: enter the Company ID and username and open the reset link from your email within an hour.

Messages you may see

• Too many wrong tries. Try again in N minutes: ten wrong passwords or codes within 15 minutes lock the account for 15 minutes. You and your admins get an email “BMexa account locked”. Wait, then use Forgot password? if you are unsure of it.
• Sign-in paused: the same lock, shown as the title of the message box.
• There’s no company at this address: a typo in the subdomain. Sign in at app.bmexa.com with your Company ID instead.
• Your firm’s partner access is blocked: channel partner users whose firm the builder has blocked. Contact the builder.
• The BMexa app has no screens for your work yet: your role is web-only; sign in on the web.
• This link has expired. Reset links last an hour / This link has already been used: ask for a new reset link.

The sign-in code did not arrive

• Codes go to WhatsApp only when you have verified your mobile on your profile; otherwise they come by email. Check the spam folder, or tap Send the code by email instead.
• Send again waits 30 seconds; at most five codes an hour are sent per person. Too many codes sent in the last hour means wait.
• A code works for 10 minutes and five wrong tries end it; That code is no longer valid. Start again means sign in afresh.
• A STOP reply to BMexa’s number never blocks sign-in codes.

Related

• Sign-in security
• Signing in on your phone