Cancellation and refunds
How cancelling a BMexa plan works, and when we refund a payment. These are the same rules as in our terms of service.
Free trial and Free plan
- Free trial: a new business gets a free trial, normally 14 days from sign-up, with no payment details needed. If it ends without a plan, nothing is charged; the account becomes read-only until a plan is paid, and nothing in it is lost.
- Free plan: ₹0 for up to 3 users and up to 1,000 clients, and never charged. Adding a 4th user needs a paid plan, billed for every user.
How paying works
Paid plans are charged in advance, per month or per year (other periods by agreement), in Indian rupees, with GST added. Nothing is ever taken from your card or bank account automatically: each period is a separate payment that your admin makes, and before a paid period ends we remind your admins by email.
Cancelling
- To stop using a paid plan, simply do not pay for the next period; there is no card or bank mandate to cancel. Your plan runs to the end of the period you paid for. If the fees then stay unpaid after our reminders, the account becomes read-only: nothing is lost, and it opens again once a plan is paid.
- Smaller plan: moving down, or to a shorter period, takes effect at your next renewal at no charge, as long as your active users fit the smaller plan. You can cancel the move before then.
- Bigger plan: moving up is charged straight away for the rest of the current period, less the unused part of your current plan, and the new plan starts once that invoice is paid.
- Closing your account: tell us at support@bmexa.com. Your admins can export what they need first, and we delete or anonymise the account's data within 90 days, as our terms of service describe.
Refunds
- Fees already paid are not refunded, including for the rest of a period you stop paying for or move down from.
- On monthly plans priced per user, removing users gives a credit on the next bill.
- Charged twice or by mistake: if you are charged twice for the same invoice, or charged by mistake, tell us and we refund the whole extra amount, GST included, to the way you paid, within 7 working days of you telling us. Your bank may take a few more days to show it.
- A payment that failed: if money left your account for a payment that did not go through, Razorpay or your bank returns it to you. If it has not come back after 7 working days, tell us and we will follow it up.
- If a BMexa reseller bills you, your plan and payments go through the reseller, so ask the reseller about a refund.
How to ask
Write to support@bmexa.com from the email on your BMexa account, or call +91 78348 18630, with your company's name and the invoice number or the payment reference.
BMexa, a sole proprietorship of Prince. Address: Ground Floor, C/O Sukentla, Preet Vihar, Near Dahiya Hospital, Rathdhana, Sonipat, Haryana 131001.