Terms of service: a summary
What you agree to when your company uses BMexa, in plain words, with a link to the full terms.
In short
- Accounts: each login is for one person; keep sign-in details private. Admins add and remove people, set what they see, and must remove people who leave.
- Trial, plans and payment: a new business gets a free trial, normally 14 days, with no payment details. Plans are charged in advance per month or year in rupees, before GST. Moving up is charged at once for the rest of the period; moving down takes effect at the next renewal. Fees already paid are not refunded. When a trial or plan ends the account becomes read-only; nothing is lost.
- Limits: each plan has a user limit and monthly allowances (map lookups, emails, WhatsApp alerts from BMexa’s number). When an allowance runs out the feature stops until the 1st of the next month or a top-up; BMexa never charges for going over without agreement.
- Your data stays yours. BMexa uses it only to provide the service, never sells it or markets to your clients, and never shows it to another customer. Admins can export clients and activities as CSV; other exports on request within 30 days.
- Using BMexa properly: do not message people who have not agreed to hear from you or who asked you to stop; do not store unlawful data; do not break into or overload BMexa; do not copy, resell or share your account outside your business.
- WhatsApp: your own WhatsApp Business number sends under Meta’s terms and Meta bills your WhatsApp account directly; those messages are not part of your BMexa plan. Lead alerts from BMexa’s own number come with the plan up to its allowance.
- Your responsibilities: the laws that apply to your business (RERA, tax, consumer law) and the consents they require. Documents BMexa generates are built from your data and formats; check them before sending.
- Liability, suspension and leaving: liability is limited to what you paid in the previous 12 months; unpaid fees or misuse can make the account read-only; you can leave at any time, and data is deleted or anonymised 90 days after the account closes (except what the law requires to keep).
- Changes and disputes: material changes are notified 30 days ahead. Indian law applies; give BMexa 30 days to resolve a dispute before court, and the courts at Sonipat decide what remains.
Updated on 29 October 2026