BMexaHelp centre

Billing & subscription

Paying by UPI or bank transfer

Every BMexa payment is a UPI or bank transfer followed by the transaction ID. Here is the Pay BMexa dialog, what happens after you submit the UTR, and what approval and rejection look like.

Where Pay appears

  • The banner at the top of the app during a trial or when the workspace is read-only: Choose a plan or Pay now. On a trial this opens payment for the plan you picked at sign-up.
  • Company settings › Plan & billing: Pay now on a pending upgrade, or straight after Continue to pay on an upgrade.
  • Team › Users: Continue to pay after Buy seats, or Pay ₹… for n seats while a seat invoice is open.
  • The Open billing button in a billing message from BMexa’s WhatsApp number brings an admin to Plan & billing (signing in first if needed).

Paying

  1. The Pay BMexa dialog names the invoice and the amount to pay. Under Pay by UPI, scan the QR with any UPI app (on a phone, tap Pay with UPI app), or copy the UPI ID and pay to the Payee shown.
  2. Or use bank transfer (NEFT / IMPS / RTGS) with the account name, number, IFSC and bank shown, putting the invoice number in the transfer remarks so it can be matched. Above ₹1,00,000 the dialog suggests a bank transfer, since UPI apps usually cap a single payment there.
  3. After paying, under After paying, tell us the reference, enter the Transaction ID (UTR): the 12-digit UPI reference from your app’s payment details, or the bank transfer reference (16 to 22 letters and numbers). Click Submit transaction ID.
  4. The dialog confirms Payment submitted · We’ll confirm it within one working day, with your transaction ID on a chip. Click Done.

What happens next

  • For a first subscription payment, submitting the UTR opens the workspace for 14 days while BMexa verifies it: the dialog says “Your workspace is open until <date> while we verify it”, and the banner reads Payment under verification with the masked UTR. This provisional access is not given for extra seats, for upgrades, to an already active subscription, while another payment is under review, or after a rejected payment.
  • BMexa checks the transfer and approves it: the invoice is paid, the subscription becomes active for one cycle from the approval, extra seats open, an upgrade switches. You get an email (“Payment received for <invoice>”) and, if you opted in, a WhatsApp message.
  • If the transfer cannot be found, the payment is rejected with a reason: the email says so, the banner reads “We couldn’t verify your last payment (<reason>). Please pay again.” with Pay now, and the status goes back to what it was before.

Updated on 29 October 2026