When a subscription lapses

Read-only, not locked out

• When a trial ends without a payment, or a subscription falls past due or is cancelled, the workspace becomes read-only: everything can be opened and read, and every change (adding a client, logging a follow-up, approving a booking) is refused with the reason. Everyone can still sign in.
• The banner at the top says Your workspace is read-only. Admins get a Pay now button; everyone else sees “Ask your admin to settle it.”
• The reason shown matches the state: “Your free trial ended on <date>. Your data is safe and remains readable — choose a plan to start making changes again.”, “Your subscription is past due … settle the outstanding invoice …”, or “Your subscription has been cancelled … reactivate a plan …”. A suspended workspace reads “Contact support to restore access.” and has no Pay button.
• Billing still works in read-only mode, so the payment itself is never blocked.

Before it happens

• During a trial the banner counts down (“N days left in your trial”, “Your trial ends today”) and turns urgent at 3 days or fewer, with Choose a plan before it ends to keep making changes without interruption.
• The trial-ending and renewal reminders go by email to the first admin and, for admins who opted in, on WhatsApp. See Invoices and renewals.
• There is no grace period after a trial: the hourly check turns an ended trial read-only.

Getting back

1. An admin clicks Pay now in the banner (or opens Company settings › Plan & billing).
2. Pay by UPI or bank transfer and submit the transaction ID. For a first subscription payment the workspace opens again for 14 days straight away while BMexa verifies; otherwise it reopens when the payment is approved.
3. If something went wrong with a payment, write to BMexa: the console can extend a trial, convert it, or reactivate a suspended workspace.

Related

• Paying by UPI or bank transfer
• Invoices and renewals
• Plans and seats