Invoices and renewals

How BMexa invoices are numbered and delivered, when the renewal falls due, which reminders you get by email and WhatsApp, and how to pay a renewal.

Invoices

Every subscription, seat purchase and upgrade has an invoice numbered BMX-YY-MM-<company>, with -2, -3… when there are several in a month. The number is on the Pay BMexa dialog and in the payment emails.
BMexa emails the invoice PDF to the company’s first admin (“BMexa invoice <number> for <company>”), and, for admins who opted in, sends an Invoice ready message on WhatsApp with an Open billing button. There is no invoice list to download from inside the app yet; ask BMexa for a copy if you need one again.

Plan & billing › Current plan shows Renews every month/year · next on <date>. Renewal is paid by you, not charged automatically: the renewal invoice is raised when you start a payment with nothing else outstanding, and paying it extends the subscription by one cycle from the approval.
Reminders go to the first active admin by email: Your BMexa trial for <company> ends in N days (3 days before by default) and Your BMexa subscription for <company> renews in N days (7 days before).
On WhatsApp, admins who switched on Billing messages on WhatsApp (Plan & billing) also get Trial ends soon, Trial has ended, Renewal coming up (7 days and 1 day before), Renewal unpaid (3 days after the period ended), Invoice ready, Payment received and Payment not verified. Scheduled reminders are sent between 9 am and 8 pm in your company’s time zone, at most one a day. Email keeps coming as before; WhatsApp adds the same notices.

Updated on 29 October 2026