Notifications not arriving
Why an alert did not reach your bell, your phone or your WhatsApp, and how to fix each case.
Nothing in the bell
- The alert type is switched off: open Account › Settings › Notifications and check the switch for that event (for example A lead is assigned to me).
- An unread copy of the same alert already exists: BMexa does not stack duplicates. Read the one that is there.
- You are not the person it goes to: a lead alert goes to the assigned person only; an unassigned lead alerts the people ticked on the rule.
No browser notification on the phone or desktop
- The browser never got permission, or it was declined: open the site settings for your BMexa address in Chrome or Safari and set Notifications to Allow, then reload BMexa. BMexa asks once when a staff member signs in and does not ask again by itself.
- The subscription expired (for example after the browser cleared its data): sign out and in again on that device.
- Battery saver or the browser being force-closed stops background delivery on some phones. Add BMexa to the home screen and allow it to run in the background.
- The bell still has the alert even when the push did not show.
No WhatsApp lead alert
- The switch is off for you: Me › Lead alerts on WhatsApp on the phone, or Account › Settings › Notifications on the web.
- No mobile number on your profile, or it changed: alerts stop until you turn them on again with the new number (Account › Profile › Mobile).
- You replied STOP to BMexa’s number: reply START to opt back in.
- The company’s monthly allowance is used up: admins see “Monthly limit reached. Ask BMexa for a top-up.” under Account › Settings › WhatsApp lead alerts.
- Your company sends alerts from its own WhatsApp Business number instead: then the number’s card under Marketing › WhatsApp › Numbers must have a lead-alert template and the Message the assigned person on WhatsApp box ticked, and you need a mobile under Team.
Updated on 29 October 2026