FAQ & troubleshooting
Answers to the questions teams ask most, and fixes for common problems.
6 articles
- Not receiving leads from an integrationA checklist for when a website form, portal, lead ad or form builder stops producing leads in BMexa.
- Notifications not arrivingWhy an alert did not reach your bell, your phone or your WhatsApp, and how to fix each case.
- Cannot sign inWrong Company ID, ended email sign-in, locked accounts, sign-in codes that do not arrive, expired reset links and blocked partner firms.
- WhatsApp messages not sendingMeta billing, template approval, the 24-hour window, opt-outs, paused numbers and tokens: the reasons a WhatsApp message stays failed, and where to look.
- Duplicate clientsHow BMexa keeps one client per mobile number, what you see when a number is already on record, and how partial numbers and clashes are handled.
- General FAQShort answers to the questions teams ask most, with links to the full articles.